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Sahla Privacy Policy

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Version 1.0 – Effective [2025-09-16]

Your privacy matters to us.

This Privacy Policy explains how Sahla (“Sahla”, “we”, “our”, or “us”) collects, uses, stores, and protects your personal data when you use our platform. By using the Sahla app or website, you agree to the practices described here.

1. Who We Are

Sahla is a UAE-based digital platform that connects Consumers with Stores (restaurants, cafés, bakeries, supermarkets, etc.) to reduce food waste by offering surplus meals at reduced prices. We operate under UAE law and are committed to protecting your personal information.

2. What Personal Data We Collect

We collect the following categories of personal data:

  • Account Information: First Name, Last Name, email address, phone number, and password (hashed).

  • Order Information: Order history, reservation details, pickup times, and store interactions.

  • Payment Details: Processed securely through our payment providers; Sahla does not store full card information (PCI Compliant) 

  • App Usage & Device Data: IP address, device type, language, app version, and crash logs.

  • Location Data: If you enable location services, we may use this to suggest nearby stores.

  • Customer Support Data: Any communications, feedback, or support requests you send us.

3. Why We Collect Your Data

We process your personal data to:

  • Fulfill and manage your Surprise Bag orders

  • Communicate updates related to your reservation (e.g., pick-up codes, changes, cancellations)

  • Facilitate payment processing via secure third-party providers

  • Provide customer support and handle complaints or refunds

  • Improve the Sahla app, including analytics and performance tracking

  • Comply with applicable UAE legal and regulatory obligations

4. Legal Basis for Processing

We collect and process your personal data based on:

  • Your consent (e.g., when creating an account)

  • The performance of a contract (e.g., processing orders)

  • Our legitimate interest (e.g., app performance improvement, fraud prevention)

  • Legal compliance with UAE data protection laws and regulations

5. Data Sharing

We only share your personal data when necessary, and only with:

  • Stores, for the sole purpose of preparing and handing over your Surprise Bag (e.g., your name and order code)

  • Payment processors, to securely handle transactions

  • Service providers, including cloud hosting, analytics, and customer support platforms

  • Regulatory authorities, if required by UAE law

  • Device identifier : We are sharing with firebase some information for push notifications, and analytics. 

We do not sell your personal data to third parties.

6. Data Security

We use appropriate technical and organizational measures to protect your data, including:

  • Secure cloud hosting in compliance with UAE data regulations

  • Encrypted communications (HTTPS)

  • Access controls and password protection

  • Regular system monitoring and backups

You are responsible for keeping your account password secure.

7. Your Rights Under UAE Law

You have the right to:

  • Access a copy of your personal data

  • Correct or update inaccurate information

  • Request deletion of your account or data (subject to legal retention requirements)

  • Object to certain types of data processing (e.g., direct marketing)

  • Withdraw your consent at any time

To exercise these rights, please contact us at support@sahla.io.

8. Data Retention

We retain your data only as long as necessary for the purposes described above, or as required under UAE law (e.g., for invoicing or dispute resolution).

9. Cookies and Analytics

Sahla may use cookies or analytics tools to understand how you interact with the app or website. These help us improve the experience and resolve issues. You can manage cookies through your browser settings.

10. Children’s Privacy

Sahla is not intended for children under the age of 18. We do not knowingly collect data from minors. If we become aware of such data, we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through the app or via email. Continued use of Sahla after updates constitutes acceptance of the changes.

12. Contact Us

For questions or requests related to your data:

📧 support@sahla.io

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